Fantastic Products Can Make Up For Bad Service, But Not The Other Way Around

No Snivelling
No Sniveling

Improving service delivery is about more than serving the customer. It is about making sure that the customer CAN be served. Too many times I see organizations sabotaging their customer service workers by providing them with a service that is impossible to deliver. While you can measure customer dissatisfaction at the door that is not where it begins.


In some places bad service is a novelty, but even in those places the product exceeds expectations.

(At Bullocks I couldn't pass up either product so I had both).
 

char
Char & Caribu

...in fact sometimes the product is so appealing that you can opt for no service at all.

can
Arctic can opener

About Wayne McKinnon

Wayne McKinnon works with organizations to change their course of evolutions from extinct to distinct
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