This topic seems to be a perfect fit today for two reasons:
1) It fits neatly in between part I and part II of my other topics that I am publishing this week
2) It is the anniversary of Steve Job's death, and a good reminder of the thinking that he brought to the technology world.
Pay particular attention to what he says about technology as a starting point, rather than business results that people do need. Also note his view of where specific technologies fit within the bigger picture.
These are valuable lessons for internal I.T. folks to grasp.