Improving Service Delivery

This shot was taken in honor of one of the people in the group who visited me in Ottawa this week from The West Indies.

They were with me to learn about how to improve service delivery, and, at the beginning of the session, technology was the first thing on their minds. 

Success! By the end, technology was the last thing that they listed when preparing to improve service delivery. Not bad for a bunch who represented the IT department.

Improving Service Delivery 1
Improving Service Delivery 2

About Wayne McKinnon

Wayne McKinnon works with organizations to change their course of evolutions from extinct to distinct
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