Monthly Archives: October 2011

Why Service Improvement Initiatives Fail to Deliver ROI

If project Managers are hired to control costs, and technical specialists work in silos, then who carries the products through the project?

In many cases the answer is no one.

The executive needs to work with a project manager early in order to identify outcomes and project tolerances (BEFORE the project begins or the budget is set), and then make THAT the main focus of the project manager.


Far too many executives leave this up to the technical teams, and then bring in a project manager to act as a project administrator for reporting purposes only.

To make matters worse, if outside experts are brought in to deliver, then why do organizations often prescribes how these experts should do their work? Doesn’t this beg the questions “why hire experts in the first place if you don’t intend on learning from their expertise and experience?”

Could it be that too many experts don’t know how to deliver value, or is it the organization that doesn’t know how to receive it?

Posted in Leadership, Where is the value? | Click Here to Share Your Thoughts

Worth a Laugh – Is Your Life Too Peaceful?

If you are like me and find that creating angst is just too time consuming, apparently this company can solve that for only $149.99 

What have you deleted in your home in your own quest to set up angst? 🙂

computer angst 1

Posted in Worth a Laugh | Click Here to Share Your Thoughts

What’s Your Job?

I worked at a hospital in the mid 80s. On Christmas eve a critical system that was used to schedule operations and assemble the surgeon’s tools and prepare case carts failed. I stayed all night to get things back up and running.

My job was to save lives.

My skills were easier to obtain than those of a surgeon, but my position was no less critical to the service of saving lives.

What's your job?

My own career has evolved over more than 20 years to the point where I now modify corporate DNA, dramatically altering my client's evolutionary course from extinct to distinct. 

Posted in Moving to Work of Higher Value | Click Here to Share Your Thoughts